Product Support and Services



All Issues Central, Inc. (ICI) products come with a variety of maintenance and support options to keep you up-to-date with changes in the world of IFRS, financial compliance and financial/regulatory reporting.  In addition, you can add optional consulting services to further leverage the products and drive maximum benefits.

Software Maintenance and Technical Support
The IFRS PARTNER, CFO PARTNER and Financial Statements and Notes Manager products are backed by a number of maintenance and support program options that provide your organization with technical telephone support and software product/content updates. Updates may include references to changes in applicable legislation (SOX 404 and NI 52-109) and standards (IFRS and GAAP); new best practices content and templates, as well as enhanced management reporting. So, your software investment is always protected.

In addition, as part of your maintenance and support program you also receive complimentary invitations to web-based conferences covering topics of interest covering financial compliance, financial reporting and international accounting standards.

Training 
Training for ICI customers can be delivered remotely over the internet (using a facility called WebEx®), or on-site. Many customers prefer the remote training option in order to expedite project progress and reduce overall cost. You pick the option that works best for your company.

Consulting Services
IFRS PARTNER customers can leverage the ICI team’s experience, plus the IFRS PARTNER software, to accelerate their GAAP-to-IFRS transition while reducing overall project costs. Typical consulting activities include project management, drafting of IFRS policies with IFRS 1 election considerations, determination of IFRS adjustments, documentation preparation for audit committee and external auditor review, and the preparation of the opening IFRS financials and supporting disclosures. To learn more about our IFRS Transition Services you can visit the IFRS PARTNER website by Clicking Here.

CFO PARTNER customers can also utilize the ICI team’s deep knowledge of financial compliance, in conjunction with the CFO PARTNER software, to refine, streamline and document financial controls and supporting tests for SOX 404 or NI 52-109 certification requirements. To learn more about our Documentation and Testing Services for SOX 404 and NI 52-109 you can visit the CFO PARTNER website by Clicking Here.